Hi, I'm Wael
Versatile and results-driven IT Specialist and Systems/Network Administrator with 5+ years of experience. Expert in resolving hardware, network infrastructure, and client-end systems to ensure stable, secure, and optimal operations.
About Me
Dedicated IT Specialist & Systems Builder
Active in Beqaa, Lebanon, I specialize in designing and maintaining networks, operating systems, cloud applications, and security parameters to safeguard organizational assets. I have structured systems for local NGOs, academic institutions, and telecoms. Driven by an analytical mindset, I troubleshoot complex Level 1 & 2 issues, automate reporting infrastructure, and conduct comprehensive training frameworks to bridge digital gaps.
Professional Experience
IT Support Specialist
Jan 2023 - PresentBasmeh & Zeitooneh, Lebanon
- Delivered technical support for hardware, software, and networks across 4 operational centers.
- Installed, configured, and maintained IT systems to ensure stable and secure operations.
- Resolved 99% of Level 1 and 2 support issues without escalation to senior engineers.
Field Officer Emergency
Sep 2024 - Feb 2025Basmeh & Zeitooneh, Bekaa, Lebanon
- Led emergency response efforts, overseeing the distribution of essential aid to displaced populations across Bekaa.
- Conducted quick assessments to identify urgent humanitarian needs, prioritizing aid for the vulnerable.
- Managed complex logistics, resources, and enforced safety and security protocols for staff and beneficiaries.
IT Assistant
Dec 2021 - Jan 2023Basmeh & Zeitooneh, Bekaa, Lebanon
- Provided daily technical support for 30+ users, resolving basic hardware and software issues.
- Installed and maintained workstations, printers, and network equipment for smooth operations.
- Logged and tracked IT issues using internal ticketing systems to achieve faster resolution times.
IT Support & ICT Teacher
Sep 2019 - Jun 2020Episcopal Catholic School, Bekaa, Lebanon
- Efficiently resolved daily technical issues for 100+ students and staff, reducing classroom disruption by 40%.
- Delivered engaging ICT lessons to over 120 students, increasing digital literacy scores by 25%.
- Maintained 50+ devices including smart boards and computer labs, achieving 99% uptime.
Data Analyst & Statistician
May 2018 - Aug 2019Mirsat, Ogero, Bekaa, Lebanon
- Collected, cleaned, and analyzed large datasets to detect anomalies and support strategic decisions.
- Designed and maintained automated Excel reports and statistical models for operational performance.
- Streamlined data processes to reduce manual reporting efforts, improving accuracy by 30%.
Education
Computer Science
2022 - PresentLebanese International University, West Bekaa, Lebanon
Currently pursuing Bachelor's Degree in Computer Science. Focus on programming, database management systems, algorithms, and software engineering.
Technical License in Programming (LT)
2022Bekaa Technical Institute, West Bekaa, Lebanon
Advanced technical license specializing in software development, structural programming, and system architecture.
Technique Superieure in Management Information (TS)
2022Bekaa Technical Institute, West Bekaa, Lebanon
Higher technical certification in managing administrative databases, information flow automation, and business intelligence.
Technical Baccalaureate in IT (BT)
2022Bekaa Technical Institute, West Bekaa, Lebanon
Foundation training in operating systems, computer hardware assembly, routing, and basic Web programming.
Core Skills
IT Support & Systems
Networking & Cloud
Cybersecurity & Logic
Languages & Tools
My Services
Technical IT Support
Comprehensive Level 1 & 2 hardware, software, and peripheral diagnostics to ensure consistent user productivity and zero downtime.
Infrastructure & Network Management
Structured configuration of LAN/WAN, network routers, switches, access points, network storage, and automatic server backup pipelines.
Data Analysis & Audits
Extracting and cleaning operational database logs to output automated Excel visualization graphs, predictive trends, and executive metrics.
ICT Training & Onboarding
Creating structured interactive curricula for personnel, covering device handling, internet safety, security hygiene, and basic programming algorithms.
Professional Certifications
Let's Work Together
waelarmr@gmail.com
Phone
+961 81655073
Location
Beqaa, Lebanon